Hotel Direct Reviews

6,331  Excellent
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Hotel Clermont: What a hotel

I was given Hoteldirect as a retirement gift from friends and colleagues, and what a gift this was. I called Hoteldirect and spoke to Chris who infact had dealt with my colleague who had arranged this voucher. He was able to tend to my requirements and chose the Hotel for me. He even went that extra mile to ask the hotel to leave a bottle of Champagne in the room with a gift card to help to celebrate my retirement. I would certainly use Hoteldirect again

Date of experience: 23 March 2024


Rated 5 out of 5 stars

Excellent

I booked through hotel direct it was very easy and straightforward just put the date in and choose what you want to do or see , choose your transport and then gives a list of hotels I was very happy with the whole experience many thanks will def use again

Date of experience: 20 March 2024


Rated 5 out of 5 stars

Recommended

It was easy to book and the paperwork provided was clear and very helpful. I had no problems at all booking my short break in London - it was easy. I was not however able to access the half price attractions which was a shame but it certainly did not spoil the holiday. The holiday went smoothly with no problems at all. Many thanks.

Date of experience: 11 March 2024


Rated 5 out of 5 stars

Very good at what they do

Very good at what they do. I phoned the helpline to get help with the seats booking and the fella that helped me was very knowledgeable, great help.
Need better clarity on how theater seats are arranged for us newbies.

Date of experience: 02 March 2024


Rated 5 out of 5 stars

Excellent hotel and the

Blue Orchid hotel is a superb place to stay for business or pleasure. Facilities are great and allow for a choice of independent living or alternatively, use of the hotel's dining and spa areas. Being able to book the accommodation alongside our visit to Abba Voyage was an easy process and the notes about the hotel on the website were accurate.
The close proximity to the Tube and DLR (literally a stone's throw from the front door) was an added bonus.

Date of experience: 21 February 2024


Rated 5 out of 5 stars

Would highly recommend booking through…

Would highly recommend booking through this company. Everything went ahead with no trouble at all. Accommodation was perfect and in a perfect location. Literally a 10 minute walk from the ABBA arena. Was able to collect my tickets right from the arena on the night with no hassle. Everything was perfect and hotel direct were on hand if I needed anything. Would highly recommend and will use this company for future bookings.

Date of experience: 14 February 2024


Rated 5 out of 5 stars

Rail, Hotel Theatre Break, ABBA Voyage

Booked Hotel Direct for Rail, Hotel and Theatre break. Easy to book. Bristol to Paddington, Holiday Inn Express Stratford (good hotel near ABBA Arena) and ABBA Voyage (great seats). All went to plan. All information and tickets emailed promptly. No problems whatsoever. When pricing each element of break it would have cost more than the package. Would recommend.

Date of experience: 26 January 2024


Rated 5 out of 5 stars

Very professional and friendly service

All information was posted or emailed in good time. Any questions I had were answered by very professional, friendly and helpful people. Everything went as smoothly as possible and we had a fabulous time.

Date of experience: 12 February 2024


Rated 5 out of 5 stars

Great service & company

Booking process was stress free & very easy. Love the fact that hotel & show tickets available as a package. We got an email a few days before we travelled to confirm all our booking details were in place

Date of experience: 09 February 2024


Rated 5 out of 5 stars

Great hotel

Great hotel. Location awesome for sightseeing. Walking distance of Westminster, Buckingham Palace. West end. London eye etc. Hotel staff brilliant. Special mention to Michael from Poland.

Date of experience: 18 February 2024


Rated 5 out of 5 stars

Great tool to get right package and save money

Hotel Direct was a great help to find the right hotel and theatre package.
Not only did I find it easy to choose which show to see but also the information about the hotels helped in choosing the right one for our stay.
Plus I did save some money doing it as a package as opposed to doing them separately.
Would definitely recommend and hopefully use them again in the future.

Date of experience: 13 January 2024


Rated 1 out of 5 stars

Disgruntled Customer

We were due to fly to London from Scotland on 3rd Feb 23. My husband fell ill and was admitted to hospital for 5 days. On discharge on 16th Jan 23 advised not to travel. We contacted Hotel Direct explained situation but told we would not get a refund or could not move our dates. This was a 60th birthday gift to my husband. I understand we would lose the Theatre tickets but to lose everything is disgusting. We lost £766. Surely there should be an exception under certain circumstances. (Illness) . We offered to show our discharge letter, but Hotel Direct was not interested! Thus company needs to be a bit more compassionate. We received % of our money back from BA airlines.
A very disgruntled customer.

Date of experience: 03 February 2023

Reply from Hotel Direct

Thank you for your review.

It is a shame to see your review following the several emails between us and yourself/your daughter explaining the reasons why we were unable to deviate from our terms and conditions.

As explained via email exchanges, upon receiving your email regarding your husbands illness we contacted our suppliers (the suppliers set the terms and conditions) to see if there was anything they could do. Sadly but fairly, they chose to adhere to the terms and declined to allow any changes or cancellations. Despite this answer, we spoke to them a further two times to try to persuade them to allow a change. Ultimately this is their decision. As a last resort, we have offered to issue an insurance letter so that you are able to try and claim this back, I believe that was declined by yourself.

No exceptions are stated in the terms and conditions so, whilst we tried our best and sympathised with your husbands illness, we have booked exactly what was agreed to by yourself at the time of booking.

I am unable to comment on BA's terms and conditions but am glad to hear that the flight tickets appear to be flexible.

I do hope your husband feels better soon.

Kind Regards,

Hollie Rudge
Head of Operations