Hotel Direct Reviews

We found it a little confusing and think more work needed to make it easier to link all the different aspects together ie:- trains, shows etc

Date of experience: 22 April 2024

Couldn’t fault our 5 day break. Great choice of hotel and show at a competitive price and communication was speedy, clear and comprehensive.

Date of experience: 23 April 2024

This is the third time I have used Hotel Direct and as usual I found the site easy to use and when I phoned to book, the tickets came through in a few days.

Date of experience: 15 April 2024

I had another excellent trip thanks to Hotel Direct, from the booking process, to the communication from the company itself, they strive to ensure a stress free journey for their customers.

Date of experience: 23 April 2024

Despite the disappointment of having strike cancel our rail travel, hotels direct dealt with our options and suggested local parking, with Holiday Inn discount. Am sure our rail reimbursement will come through as efficiently as Hotel direct dealt with the problem.

Date of experience: 06 April 2024

Amazing service, great communication and went above and beyond to be accommodating. A huge variety of quality hotels to choose from and best prices for theatre seats and hotel packages combined. Thanks a mill 🌟

Date of experience: 03 April 2024

I was given Hoteldirect as a retirement gift from friends and colleagues, and what a gift this was. I called Hoteldirect and spoke to Chris who infact had dealt with my colleague who had arranged this voucher. He was able to tend to my requirements and chose the Hotel for me. He even went that extra mile to ask the hotel to leave a bottle of Champagne in the room with a gift card to help to celebrate my retirement. I would certainly use Hoteldirect again

Date of experience: 23 March 2024

Quite straightforward booking experience. Very wide choice of hotels to pick from with useful information on where they are situated. The only disappointment I found was, the train seats requested, both outbound and return, were not allocated to us.

Date of experience: 25 March 2024

It was easy to book and the paperwork provided was clear and very helpful. I had no problems at all booking my short break in London - it was easy. I was not however able to access the half price attractions which was a shame but it certainly did not spoil the holiday. The holiday went smoothly with no problems at all. Many thanks.

Date of experience: 11 March 2024

Booked Hotel Direct for Rail, Hotel and Theatre break. Easy to book. Bristol to Paddington, Holiday Inn Express Stratford (good hotel near ABBA Arena) and ABBA Voyage (great seats). All went to plan. All information and tickets emailed promptly. No problems whatsoever. When pricing each element of break it would have cost more than the package. Would recommend.

Date of experience: 26 January 2024

Easy to book and found excellent hotel in London for 1 night plus tickets.

Date of experience: 09 April 2024

Blue Orchid hotel is a superb place to stay for business or pleasure. Facilities are great and allow for a choice of independent living or alternatively, use of the hotel's dining and spa areas. Being able to book the accommodation alongside our visit to Abba Voyage was an easy process and the notes about the hotel on the website were accurate.
The close proximity to the Tube and DLR (literally a stone's throw from the front door) was an added bonus.

Date of experience: 21 February 2024

Would highly recommend booking through this company. Everything went ahead with no trouble at all. Accommodation was perfect and in a perfect location. Literally a 10 minute walk from the ABBA arena. Was able to collect my tickets right from the arena on the night with no hassle. Everything was perfect and hotel direct were on hand if I needed anything. Would highly recommend and will use this company for future bookings.

Date of experience: 14 February 2024

I booked through hotel direct it was very easy and straightforward just put the date in and choose what you want to do or see , choose your transport and then gives a list of hotels I was very happy with the whole experience many thanks will def use again

Date of experience: 20 March 2024

Very good at what they do. I phoned the helpline to get help with the seats booking and the fella that helped me was very knowledgeable, great help.
Need better clarity on how theater seats are arranged for us newbies.

Date of experience: 02 March 2024

Very good and easy directions to the journey a nd hotel

Date of experience: 11 April 2024

Hotel Direct was a great help to find the right hotel and theatre package.
Not only did I find it easy to choose which show to see but also the information about the hotels helped in choosing the right one for our stay.
Plus I did save some money doing it as a package as opposed to doing them separately.
Would definitely recommend and hopefully use them again in the future.

Date of experience: 13 January 2024

All information was posted or emailed in good time. Any questions I had were answered by very professional, friendly and helpful people. Everything went as smoothly as possible and we had a fabulous time.

Date of experience: 12 February 2024

I do not recommend buying a package that includes travel. If you need to claim compensation for delays, Hotel Direct will not tell you the price of the ticket and you need this information in order to make a claim against the travel provider.

Three stars have been given for the hotel and theatre tickets.

Date of experience: 26 July 2023

Booking process was stress free & very easy. Love the fact that hotel & show tickets available as a package. We got an email a few days before we travelled to confirm all our booking details were in place

Date of experience: 09 February 2024